Office Policies

Help Us Help You!

Follow these simple tips and you can help us meet your needs quickly and more effectively:

  • Telephone for appointments in advance.
  • If forced to cancel an appointment, notify us as early as possible.
  • Bring insurance cards and a valid driver's license or photo ID to your visits.
  • All co-payments are due at the time of service.
  • Bring a list of medications you are taking.  If they change, please bring a list and dosage of the new medications.
  • Failure to obtain a referral will require us to reschedule your appointment until the referral is made.
  • Discuss unusual financial situations which may create difficulties for you to pay your bill with our Billing Department.
  • For Workman's Compensation, confirm that each appointment and/or scheduled tests have been approved by your case manager.
  • Notify us of any changes in your insurance coverage as they occur. Advise us immediately of any changes in address, telephone number, name, etc.
  • If requesting medication, have your pharmacy phone number ready. Additionally, we cannot call in any pain medications due to federal regulation.
  • Always feel free to lodge a complaint or pay a compliment regarding your service, your doctor, the office staff, or fees.

Thank you for helping us to serve you better.

Insurance and Billing

We accept most insurance plans, HMO/PPOs, and Medicare. If your insurance requires a referral, one must be obtained prior to visit. Failure to do so will result in your being responsible for any charges incurred for that visit.  We must be notified of all insurance changes prior to the time of service. If not, it may be responsible for any and all charges incurred for services provided.  Your co-payment, co-insurance and deductible are due at the time of service. For your convenience, Haynes Neurosurgical Group accepts cash, personal checks, Visa, MasterCard and Discover. Please remember to bring your insurance card and photo identification with you to your office visit. If you do not bring your card, we will ask that you pay in full at the time of your visit.

HIPAA Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you prefer, download and print the Notice of Privacy Practices PDF version.